Frequently Asked Questions
What does your affiliation with SmartFlyer as your host agency mean and why does it matter to me?
Similar to how real estate agents belong to a real estate brokerage (like Sothebys or Compass) that provides them with training, connections, and credibility, I work as an independent advisor under SmartFlyer, one of the industry's most respected luxury travel host agencies that has been around for over 35 years!
My affiliation with SmartFlyer as my host agency gives you access to exceptional benefits that enhance your travel experience. As part of this prestigious luxury travel collective, I can offer you exclusive amenities at hundreds of hotels worldwide—including complimentary breakfasts, room upgrades, spa credits, and early check-in/late check-out when available.
Additionally, my connection to SmartFlyer's network of experienced advisors around the globe provides insider knowledge and on-the-ground support for even the most complex itineraries. This partnership ensures you receive both personalized service from me and the collective strength and resources of one of the travel industry's most respected organizations.
Why use a travel advisor instead of booking myself or through my credit card portal?
We save you time, provide insider expertise, often secure better rates or perks through our partnerships, offer personalized recommendations beyond generic online reviews, and provide support before, during, and after your trip. While technology has made it easier for travelers to book certain aspects of their trips online, travel advisors bring first-hand knowledge, a high-touch experience, unmatched connections around the world, and in-destination support for those unforeseen circumstances.
When issues arise, you're left navigating impersonal call centers alone. As your advisor, I'm your dedicated advocate throughout your journey, often resolving problems before they affect your trip. Through my professional connections, I can secure valuable perks like room upgrades, complimentary breakfasts, and special experiences at no extra cost—benefits rarely available through portals. Most importantly, I offer what algorithms cannot: genuine human expertise tailored specifically to your travel style and needs.
Do you get better rates than if I booked myself?
While I often have access to special negotiated rates, my true value lies in saving you time, eliminating stress, and preventing frustration both during planning and while you're enjoying your destination. For travelers seeking a seamless, customized experience, I'd be delighted to demonstrate the meaningful difference a dedicated travel advisor can make!
Why do you charge a planning fee?
I charge flat rate planning fees because creating truly personalized travel experiences requires significant expertise and time. While I do receive small commissions from hotels when booking your travel, these alone don't cover the extensive hours I invest in crafting your perfect journey. We charge the planning fee for working with things that don't make us commission.
This balanced approach allows me to focus entirely on your unique needs rather than rushing through bookings or recommending options based on commission rates or cookie cutter itineraries. My clients consistently find that the personalized service, industry connections, and peace of mind I provide deliver exceptional value that far outweighs the planning fee, often resulting in better experiences and actual cost savings.
Why are hotel bookings a free service?
When booking through a travel advisor, we are paid commission from the hotel - that way you don't have to pay us! This is a part of how travel agents make money. We charge the planning fee for working with things that don't make us commission
How far in advance should I book?
For optimal availability and pricing, we recommend:
Peak season travel: 6-12 months in advance
Holiday periods: 9-12 months in advance
Off-season travel: 3-6 months in advance
Last-minute trips: We welcome challenges but can't guarantee specific availability
Some destinations, like Japan, are best to be planned 12 months in advance!
What if I need to cancel or change my trip?
We clearly communicate all cancellation policies before you make any payments. If changes become necessary, we'll advocate on your behalf with our partners to minimize penalties whenever possible.
How do you select accommodations and experiences?
We match options to your personal preferences, budget, and travel style. Many of our recommendations come from firsthand experience and / or trusted partners. We only suggest options we would personally recommend to friends and family.
Do you work with specific budgets?
We're transparent about costs and work with various budgets. We'll be honest about what's realistic for your destination and preferences.
Do you book flights?
Yes! We have a flight specialist whose main job is to book flights all day everyday and is a pro at it! They monitor flights during travel and have access to adjust travel plans to make your life easier. The fee for this service is: $50 per person on domestic flights and $100 per person for international flights. (If you prefer to avoid these fees, you can book flights separately or use points).
How do payments work?
Planning fee: Due upon engagement of our services
Deposits: Typically required to confirm bookings, but this varies my hotel, tour operator, transportation company, etc.
Final payments: Usually due 30-90 days before departure, but this varies too.